Integraah Limited (NZBN: 9429053259370), trading as FastSite, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 2020 (New Zealand).
By using our website (www.fastsite.co.nz) or engaging our services, you consent to the collection and use of your personal information as described in this policy.
1. Information We Collect
1.1 Information You Provide
We collect personal information that you voluntarily provide to us, including:
- Contact information: name, email address, phone number
- Business information: business name, website address, industry
- Project-related information: design preferences, content, images, and other materials you provide for website development
- Payment information: bank account details for invoicing (we do not store credit card numbers)
- Communications: correspondence via email, phone, or contact forms
This information is collected when you submit enquiries through our contact form, enter into a service agreement with us, provide content or materials for a project, or communicate with us directly.
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and approximate location
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website or source
- Device information
This information is collected through cookies and similar technologies, including Google Analytics. See Section 6 for more information about cookies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide, deliver, and improve our services
- To respond to enquiries and communicate with you about projects
- To process payments and manage accounts
- To send administrative communications such as project updates, invoices, and service notifications
- To send marketing communications where you have opted in or where permitted by law
- To analyse website usage and improve our website and services
- To comply with legal obligations
- To protect our rights and prevent fraud
3. Legal Basis for Processing
Under the Privacy Act 2020, we collect and process your personal information on the following bases:
- Consent: Where you have given explicit consent for us to process your information
- Contract: Where processing is necessary to fulfil our contractual obligations to you
- Legal Obligation: Where we are required to process your information to comply with the law
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
4. Disclosure of Your Information
4.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, including:
- Hosting providers: Our website and client websites are hosted by third-party providers (currently Hostinger, with servers located overseas including Indonesia)
- Email services: We use Resend for sending transactional and notification emails
- Analytics: Google Analytics for website usage analysis
- Code repositories: GitHub for secure storage of website source code
- Payment processing: Bank transfer processing through New Zealand banking institutions
- Contractors or Professional advisers who are bound by confidentiality obligations
These service providers are obligated to protect your information and are only permitted to use it for the purposes we specify.
4.2 Other Disclosures
We may also disclose your personal information:
- Where required by law, court order, or government authority
- To protect our rights, property, or safety, or that of our clients or others
- In connection with a merger, acquisition, or sale of business assets (with appropriate confidentiality protections)
- With your consent
5. International Data Transfers
Your personal information may be transferred to, and processed in, countries outside New Zealand. This includes:
- Website hosting on international servers
- Third-party service providers located overseas
- Cloud-based storage and services
Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient protects your information in a manner consistent with the Privacy Act 2020 and the Information Privacy Principles. By engaging our services or using our website, you consent to the transfer and processing of your personal information outside New Zealand as described in this policy.
6. Cookies and Tracking Technologies
6.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the website recognise your device and remember certain information about your visit.
6.2 How We Use Cookies
We use cookies and similar technologies for:
- Essential website functionality
- Analytics and performance monitoring (via Google Analytics)
- Understanding user preferences and behaviour
We do not currently use cookies for targeted advertising, but may implement this in the future with appropriate notice and consent mechanisms.
6.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect the functionality of our website. By continuing to use our website without disabling cookies in your browser settings, you consent to our use of cookies as described in this policy.
7. Data Security
We take reasonable steps to protect your personal information from unauthorised access, use, modification, or disclosure. Our security measures include:
- Secure storage of digital files
- Access controls limiting who can view personal information
- Secure transmission of data where appropriate
- Regular review of security practices
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We do not sell or rent your personal information to third parties for marketing purposes.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- For the duration of our business relationship with you
- As required to comply with legal obligations (such as tax and accounting requirements)
- To resolve disputes and enforce our agreements
Project files may be retained for a reasonable period after project completion for support and reference purposes. Source code, excluding personal information where practicable, is retained indefinitely as it remains the intellectual property of Integraah Limited.
9. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of any inaccurate or incomplete information
- Withdrawal of Consent: Withdraw your consent to processing where consent was the basis for processing
- Complaint: Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been breached
- Deletion: Request deletion of personal information where it is no longer required for lawful business or legal purposes
To exercise any of these rights, please contact us using the details provided below. We will respond to requests within 20 working days as required by law. We may retain certain information where required by law or for legitimate business purposes. We may require reasonable verification of your identity before processing access or correction requests.
10. Marketing Communications
We may send you marketing communications about our services where you have opted in to receive such communications, or where we have an existing business relationship with you and the communications relate to similar services.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, replying to any marketing email with the word "STOP" or "Unsubscribe", or contacting us directly.
Opting out of marketing communications will not affect transactional or service-related communications.
11. Notifiable Privacy Breaches
In accordance with the Privacy Act 2020, if we become aware of a privacy breach that is likely to cause serious harm to any affected individual, we will:
- Notify the Office of the Privacy Commissioner as soon as practicable
- Notify affected individuals as soon as practicable
- Take reasonable steps to contain the breach and mitigate any harm
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
13. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.
Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint, please contact us:
Business Name: Integraah Limited trading as FastSite
Email: contact@fastsite.co.nz
Website: www.fastsite.co.nz
Location: Auckland, New Zealand (We do not maintain a publicly accessible office address.)
You may also contact the Office of the Privacy Commissioner:
Website: www.privacy.org.nz
Phone: 0800 803 909